Cleared by Merchant
Panaji: The Goa State Consumer Disputes Redressal Commission has dismissed the appeal of BSNL and upheld the order of a subordinate consumer forum that ordered it to pay compensation of Rs 40,000 to a consumer from Taleigao for deficiency in service after he was left without a phone and internet connection.
Atish Mandrekar, a resident of Taleigao approached the consumer disputes redressal forum in South Goa stating that the landline phone was out of order and he couldn’t make use of it as well as of the broadband internet facility between January 19 and February 4, 2013. BSNL had challenged the order of forum before the state commission.
BSNL “neglected” to rectify the deficiency, the order stated, adding that “it is the lame defence of the opposite party (BSNL) that since there were breaches in the cable at multiple places occasioned due to the trenching work carried out by the PWD of the Government of Goa, the fault was of PWD.”
“The consumer is entitled for uninterrupted continuous service since he has been paying for the same. The lack of action on the part of the opposite party did amount to deficiency in service,” the order passed by Justice U V Bakre president and Vidhya Gurav, member of the commission stated.
He reported this to the office, registered his complaint on the 198 helpline number and repeatedly brought it to the notice of officers but there was no action. He also didn’t receive any reply to the legal notice he sent to BSNL.
He stated that he had ailing parents who heavily relied on the telephone facility and suffered tremendous professional loss, disrespect and humiliation.
BSNL revealed that the telephone cable was damaged during excavation for the laying of sewerage pipe work which was being carried out by the PWD in Taleigao panchayat area.
The commission confirmed the order of the forum including the cost of Rs 10,000. Stating that there was no merit in the appeal, the commission dismissed it with costs of Rs 2000 to be paid by BSNL.