Aberdeen airport chiefs dismiss poor rating for hub in consumer magazine as flight of fancy

Bosses at Aberdeen International Airport say passengers are satisfied with their travel experience – and pledge facilities will get even better.

Airport officials were responding after consumer group Which? published a report rating it as the worst of 18 small UK airports.

But airport bosses said the report was based on the views of just 69 of the hub’s three million annual users and was carried out while major refurbishment works were in their early stages.

Some of those works have now been completed and passenger feedback is positive, airport chiefs say, while security and shop facilities will improve when more refurbishment work has been completed.

Which? asked its members to rate their experience and Aberdeen International Airport was given a 44% approval rating – worse than all 17 other “small” UK airports.

Which? defines small as hubs handling fewer than 10 million travellers per year.

According to Which? 69 people answered questions on AIA and they gave it three stars out of five for the bag-drop queue.

Visitors gave the airport one star for seating availability and for food prices.

Doncaster Sheffield Airport topped the small airport category, with 87%, while Edinburgh was placed fourth in the large airport category, on 56%.

An Aberdeen International Airport spokesman said: “The survey was based on feedback from just 69 people out of over three million passengers, so we don’t believe it’s in any way representative.

“The survey was also carried out during our terminal transformation project – the first phase of which is now complete.

“It has vastly improved the passenger experience and included the launch of our new international arrivals area, a new domestic arrivals baggage reclaim area and our Northern Lights Executive lounge.

“The investment represents the most significant upgrade to the airport since the terminal first opened in 1977 and we’re pleased to say we’ve been receiving very welcome feedback from our passengers.”

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