The European Consumer Centre Ireland revealed dented luggage, a dodgy hotel and a wrong colour sofa were among 4,337 issues reported
DENTED luggage, a dodgy hotel and a wrong colour sofa were among 4,337 issues put to a consumer watchdog last year.
But air travel once again topped the list as the most common source of gripes.
The European Consumer Centre Ireland, part of a pan-EU body that handles cross-border headaches, yesterday revealed that the number of people getting in touch jumped by more than a quarter in 2016.
While many contacts were simply enquires about rights, half of them were complaints — of which 719 were actively pursued with help from the ECC network.
Airlines accounted for 338 — or 47 per cent — of the cases that were taken up, most of them being lodged against Irish flyers by passengers based in another EU country.
Axed and late flights were the top woes, followed by lost, delayed or damaged luggage, booking errors and denied boarding.
Car rentals (11 per cent) were the next biggest bugbear, with supplementary charges, booking issues, and hard-sell techniques for insurance add-ons irking us.
Faulty smartphones and laptops also left people fuming, and furniture buyers got riled by purchase terms, quality issues and delivery times.
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Hotels and accommodation services rounded off the Top Five complaints — back after a five year absence thanks to the growth in DIY package holidays.
ECC Ireland boss Ann Neville said: “Overall demand for our services was unprecedented last year, with the number of contacts up by 27.9 per cent on 2015.”
Earlier this week, a Ryanair traveller claimed her suitcase was wrecked when a plane rolled over it on a runway in Dublin.