The electricity department officials in Ghaziabad have initiated the use of the ‘Urja Mitr’ app to inform consumers about the power outages in different areas.
Officials of the discom, Paschimanchal Vidyut Vitaran Nigam Limited (PVVNL), said that the district is the first in the state to start using the app to communicate with consumers.
Officials said they have already sent nearly 4 lakh messages to consumers over the last three to four days since the app was launched. They said that consumers have also registered on it by downloading it through the Play Store.
“The app needs to be downloaded on mobile phones and the consumers can register by keying in their consumer number and the mobile phone number. After registration, the consumers will be informed about power outages, circle wise. Consumers in specific circle area will be able to view the status of power outages and estimated time of problem resolution,” said MC Sharma, chief engineer, PVVNL, trans-Hindon.
Sharma added that the app will also provide a two-way communication platform, as the consumers also have the facility to inform the electricity department about the power cuts.
“Once the consumer uploads a message, the respective officers of the area will get the message about the outage. Any senior official can view the status and also check if the complaint has been resolved,” Sharma said.
The ‘Urja Mitra’ is an initiative of the ministry of power, which provides management and notification platform for disseminating information about the outages to consumers across the country.
The app is expected to benefit nearly 7,88,282 consumers registered with the department in Ghaziabad district. The officials said that the app launch will help provide better services to consumers.
However, they said that despite additional services, recovery of the pending bills continues to be a major issue.
According to records, consumers in Loni are yet to clear Rs 220 crore while those in cis-Hindon and trans-Hindon areas have to clear Rs39.99 crore and Rs29.65 crore, respectively.
“For the purpose, we have launched a major due-recovery drive that will be carried out till September 30 with the help of magistrates provided by the district administration. In another measure to benefit consumers, we will also be providing electricity connections to all households by December 30,” said SK Gupta, chief engineer.