Restaurant owner hits back and blasts social media reviewer as a ‘clown’

A Newcastle restaurant owner has hit back at petty reviewers nit-picking on Facebook reviews.

Alan Barker, 29, owns and runs Zucchini Pasta Bar on the Swan House roundabout in Newcastle city centre.

The chef is proud of the pasta bar and was left annoyed by a recent negative review from a regular customer.

James Spooner rated Zucchini two stars out of five and complained that he couldn’t have side dishes as a starter, that the place is run more like a cafe than a restaurant and that the food is “inconsistent”. Rather than accept the criticism Alan responded and said he hoped that the diner would avoid Zucchini in future.

He wrote: “This isn’t something I normally do but for a special person I’ve made a special exception.

“Side orders are meant to served as sides. The clues in the name. Everything comes together, it’s the whole concept.

“Apologies for the inconsistent food, although its hard to keep consistency on dishes that aren’t even on the menu that you keeping ordering week in and week out.

“We opened Zucchini to bring fresh pasta to ‘NE1’ and not to feed clowns like yourself.

“As in reference to a restaurant, we’re not. It’s simply a pasta bar. Nothing more nothing less.”

Alan admitted his sharp-tongued response may have seemed harsh but said he stood by it.

“I have been doing this for ten years, I wouldn’t go to other people and tell them how to do their job or run their business.

“I work 15 hour days and all my staff work incredibly hard to produce fresh pasta at an affordable price.

“I love what I do and I am proud of what we do here. I wanted to tell him my side of things.”

Alan said that the restaurant industry is becoming increasingly wise to people leaving negative reviews on Facebook and Tripadvisor and it is often seen as a key priority to get good reviews.

Leave a Reply

Your email address will not be published.

four × one =