Some Southwest Airlines frequent fliers aren’t feeling the love after a technology issue affected their priority boarding status over the past several days.
The problem involves priority check-in granted to A-List and A-List Preferred status holders in the Dallas-based carrier’s Rapid Rewards program.
Typically, these frequent fliers are automatically checked in for their flight 36 hours in advance, giving them a leg-up in Southwest’s group boarding process compared to other fliers who have to manually check in up to 24 hours in advance.
But travelers started reporting over the weekend that they weren’t being automatically checked in as expected, causing their boarding position to fall, in some cases dropping them out of the coveted A boarding group.
The problems prompted expressions of frustration and unhappiness on social media from affected travelers.