UAE consumers must know their rights

If school are over-charging on non-tuition aspects, they can complain to the Ministry of Economy

Schools should not select suppliers that charge parents steeply for transport, uniforms, books and other non-tuition services, a top official said yesterday. Dr Hashim Al Nuaimi, director of the Consumer Protection Department (CPD) at the Ministry of Economy, told Gulf News that some schools are, in

effect, increasing the financial burden on parents by selecting expensive third-party suppliers.

He added that parents who face an unreasonable increase in prices for non-tuition services — such as books, uniforms and bus transport — by third party

suppliers, can contact the ministry with their complaints on its hotline number 60052225.

Know Your Rights

UAE Federal Law No 24 of 2006 on Consumer Protection defines consumer’s rights and obligations and outlines certain protection measures to fight monopoly,

overpricing and fraudulent commercial activities against consumers, including the Right to Choose: To have multiple options of items and services at competitive prices and quality.

Have a complaint? ■■ Contact Consumer Protection Department, Ministry of Economy on its hotline 60052225 from 8am to 10.30pm daily (except Friday)

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