PEOPLE who plan to attend events are being warned to be wary of an online ticket reseller currently the subject of almost 50 fair trading complaints – and more than 200 complaints nationwide – for allegedly ripping off buyers.
Revellers wanting to attend some of the state’s most high-profile events — from the Jeff Horn bout to Adele, Midnight Oil and Paul McCartney — are among those alleging they were ripped off by resale website Viagogo.
Attorney-General Yvette D’Ath said the site was also advertising Commonwealth Games tickets even though such tickets are yet to be issued.
The Queensland Office of Fair Trading has received 49 complaints from consumers about Viagogo, with 43 coming in the last 12 months, Ms D’Ath.
She said fair trading regulators around Australia report a combined total of more than 200 complaints received against the company with allegations including that tickets purchased via
Viagogo are provided with incorrect names, are fake, or are not provided at all.
“Claims of hidden fees and charges are common,” Mrs D’Ath said.
She said Viagogo had so far refused to engage with the Office of Fair Trading over the complaints.
Ms D’Ath said the Australian Competition and Consumer Commission was also in the final stages of its investigation into Viagogo with the state fair trading bodies had banded together in a bid to try and force a resolution with the company.
“Until such time as Viagogo improves its business practices, I urge consumers to think twice before dealing with them,” Ms D’Ath said.
“Viagogo’s conduct to date shows they have little interest in resolving consumer complaints and are unwilling to act in good faith if something goes wrong.
“Consumers should also keep in mind that it is illegal to resell or buy resold tickets for more than 10 per cent above face value for events at Queensland’s major venues.
“Any consumer buying scalped Games ticket can expect to be refused entry when they turn up at the gate.”