■ When buying from an online seller for the first time we should make sure that we know who the seller is, from where he operates and how to get in contact with him.
■ Before placing an order, we should make sure that we know exactly how much the product or service is going to cost us.
■We should always opt to pay by credit card or through a secure payment site.
■ Before giving our credit card details we should make sure that there is a closed padlock symbol on the web page and that the web address starts with ‘https’.
■ A 14-day cooling-off period applies to goods and services bought online from an EU-based trader.
Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Freephone: 8007 4400
Tel: 2395 2000
Enquiries: [email protected]
Consumer complaints: [email protected]
MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm
European Consumer Centre Malta
(For complaints against traders in other EU states)
47A, South Street,
Monday to Friday from 8.30am to 3pm.
Tel: 2122 1901
E-mail: [email protected]