Darlington Building Society Wins Top Award at MoneyAge Mortgage Awards for Exceptional Community and Client Commitment
The MoneyAge Mortgage Awards ceremony, hosted at London’s Waldorf Hilton Hotel, saw Darlington Building Society clinch the main award, spotlighting its significant contributions over the past year. Recognized for its outstanding support to savers, borrowers, and the broader community, the Society has made notable strides in facilitating first-time homeownership, enhancing savings rates, and investing in digital and physical infrastructure amidst challenging economic conditions. Chief Executive Andrew Craddock attributes this success to the dedicated efforts of the Society’s staff, emphasizing a people-first approach in all their services.
Investing in People and Technology
2023 marked a pivotal year for Darlington Building Society as it unveiled major digital advancements while reinforcing its commitment to the High Street. Despite a nationwide trend of branch closures, the Society opened new branches, ensuring members have access to both digital solutions and in-person services. This dual investment strategy has been crucial in providing members with flexible banking options and maintaining a personal touch in customer service.
Enhancing Member Benefits and Support
On the savings front, Darlington Building Society offered an average rate of 3.31%, significantly above the market average, translating into £6m in additional interest for its savers. For first-time buyers, the Society’s collaboration with Own New and the introduction of the Help To Build scheme mortgage offers have removed significant barriers to homeownership. Moreover, the Society’s comprehensive employee benefits package and commitment to the Real Living Wage highlight its role as a responsible and caring employer.
Strengthening Community Ties
The Society’s community engagement efforts, including donating 5% of its profits to local causes and providing financial education to schoolchildren, have further cemented its reputation as a community pillar. With a 2-star Best Companies accreditation and a top ranking among building societies in the country, Darlington Building Society’s achievements reflect a balanced focus on innovation, member benefits, employee welfare, and community support.
The accolade from the MoneyAge Mortgage Awards not only celebrates the Society’s achievements but also sets a benchmark for the industry. By prioritizing people, embracing technology, and fostering community relations, Darlington Building Society demonstrates a sustainable model for success in the evolving financial landscape.
