Shock for Firstmac customers as personal details leaked in worrying data breach from popular mortgage lender

Hackers have cracked a popular mortgage lender’s servers and gained access to the personal information of its clients.

Firstmac, an Australian non-bank mortgage lender, sent out a round of emails to customers this week alerting them to the fact that their data may have been breached. 

Information accessed by hackers included bank accounts, passport numbers, addresses, phone numbers and driver’s licence details.

It is unknown how many customers were affected by the breach which Firstmac said had no impact on the company’s business operations or systems security.

The hack was first publicised on Thursday when Cyberdaily.au reported the stolen customer information had been leaked online before Firstmac launched an ‘urgent’ investigation.

Firstmac, which is based in Brisbane, said the ‘cyber incident’ was caused by a third party accessing its IT system.

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‘As soon as we detected the incident, we took steps to immediately secure our system. We also engaged cyber security experts to assist us with our investigation,’ the email read.

‘We already have robust security processes in place for any account access changes which will require you to confirm your identity using either biometrics and or two factor authentication.

‘We are committed to protecting the personal information of all our customers, and we sincerely apologise for any concern this incident may have caused you.’

Cyberdaily.au reported that the information was published online when Firstmac failed to meet its hacker’s ransom deadline.

Daily Mail Australia has contacted Firstmac for comment.